Welcome to PMT, where our commitment to you is encapsulated by our Value Promise.
Here at PMT, we are on a mission to enable music lovers to Play Music Today. With over 30 years' experience, we understand what our customers need to make their PMT experience great. Here's what's involved in doing just that.
Price
• Competitive pricing - we continuously compare our prices with our competitors' to give our customers the best value for their investment, guaranteeing them the highest quality products at the most reasonable prices.
• Price matching - If you come across a better price elsewhere, all you need to do is submit a price match request and a member of our team will be in touch to verify your price match and assist you with your order.
• Use credit towards your purchase if you trade your gear in at one of our 15 UK locations, or have it collected. We pay competitive rates for an expanded range of brands and products, helping customers to get the most out of their pre-owned gear.
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Service
• PMT experts are available 7 days a week to help you find the right products for your level, taste and budget. You can head to your nearest store or give them a call and they will be happy to help you with your enquiry.
• PMT stores feature guitar and drum demo rooms kitted out with the latest gear, providing customers with a great chance for to try out a wide range of products and gain confidence in your purchase.
• Our Aftersales and technical support team is available 7 days a week in-store and online to handle your queries. You can submit a support request online, give us a call on 0151 448 2089 or a head over to our Customer Care Portal for frequently asked questions.
• Click & Collect - Take advantage of our convenient Click & Collect service, available at all our UK stores and our Liverpool head office. Skip delivery costs, get your new gear within two hours of ordering online and get £10 off in-store.
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Benefits
• FREE Membership to our Backstage loyalty club, get: Discounts and access to exclusive events, Free guitar health checks, competitions, 5% off accessories, exclusive PMT College and backstage content and early sales access.
• Pay your way - We offer a broad range of payment options, including credit from Trade-In, V12 Finance and Klarna Buy Now Pay Later, so you can spread the cost of your new gear.
• Up to a 5-year warranty with a 30-day exchange guarantee*, in case you're not 100% satisfied with your purchase. Learn more about our PMT warranty and manufacturer warranties below.
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Terms & Conditions
Watch our Value Promise video on PMTVUK
Find out more about our experience centres
• We continuously monitor our prices to ensure great value for customers online and in-store.
• If you've seen it cheaper elsewhere, let us know!
•We offer a minimum of 2 years warranty across all products, and up to 5 years
(depending on the individual manufacturer's warranty) we will ensure we repair
or replace your product for you with minimum hassle and keep you
up to date on the progress.
TRADE UP SELL IT
- We will trade in your used instruments for a great price so you can always upgrade to the latest gear.
- Try before you buy and get expert advice at our 14 UK stores or chat online to our friendly customer service team.
- Access a range of affordable finance options to suit your budget.
- AFFORDABLE QUALITY
- Looking to sell? We provide free evaluation and offer cash for your used gear. Just fill out the online form or simply pop into one of our 14 stores to speak to our friendly experts.
FREE EVALUATIONS
- Looking to sell? We provide free evaluation and offer cash for your used gear. Just fill out the online form or simply pop into one of our 14 stores to speak to our friendly experts.
PRE-OWNED
- We sell all our pre-owned products online and in store so if you’re looking for vintage or classic models at affordable prices then take a look at our pre-owned gear.
PRODUCT & QUALITY
AUTHORISED DEALERS
- As the largest UK Musical Instrument retailer, we stock the largest number of products and are an authorised dealer for all your favourite brands.
14 DAY REFUNDS
- We sell all our pre-owned products online and in store so if you’re looking for vintage or classic models at affordable prices then take a look at our pre-owned gear.
LOYALTY & AFTERCARE
BACKSTAGE
- Join our Backstage loyalty program by simply opening an online account where you will receive birthday treats, early access to sales, 5% off accessories, supplier deals and so much more.
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PMT COLLEGE
New to playing? we offer free of charge online music lessons to help you get started.
WARRANTY & REPAIRS
- We have a dedicated repair team and free guitar checks for all our customers.