Help & Advice

Need help? Just ask!

Whether you call our sales team, speak to your local PMT Expert, or speak to someone on our social channels, at PMT we're always more than happy with any question or query you may have! We've already answered some of our most common questions - click on the links below to find out more about delivery, returns, second hand gear, part exchange, general FAQs and to have a read of our fantastic buying guides to help you find the instrument and equipment for you!


Find out more about free next day delivery and how to track your order here.


Not happy with your purchase? Find out how to return your item here.


From setting up a PMT Online account to finding out if your local PMT Store has an in-store guitar tech, we answer your frequently asked questions in our FAQs.

Buying Guides

Need help finding the perfect electric guitar, bass guitar, acoustic guitar, drum kit, piano or keyboard, practice amplifier or home recording equipment? Have a read of our handy Buying Guides before making that important musical purchase.

Second Hand

Not sure about buying second hand, B-stock and part-ex gear at PMT? Let us tell you more about our pre-loved instruments and equipment available to buy at PMT Online and Stores to put your mind at ease.

Part Exchange

Part Exchange is available at all PMT Stores. Find out how the part-ex process works at PMT here.