Help and Advice


Need Help? Just Ask!

Whether you call our sales team, speak to your local PMT Expert, or speak to someone on our social channels, at PMT we're always more than happy with any question or query you may have! We've already answered some of our most common questions - click on the links below to find out more about delivery, returns, second hand gear, part exchange, general FAQs and to have a read of our fantastic buying guides to help you find the instrument and equipment for you!



Find out more about free next day delivery and how to track your order here.

Delivery Truck Icon



Want to return an item to us? Find out how to return your purchase here.

Returns Icon



From setting up a PMT Online account to finding out if your local PMT Store has an in-store guitar tech, we answer your frequently asked questions in our FAQs.

Buying Guides


Need help finding the perfect electric guitar, bass guitar, acoustic guitar, drum kit, piano or keyboard, practice amplifier or home recording equipment? Have a read of our handy Buying Guides before making that important musical purchase.

Second-Hand & Pre-Loved


Not sure about buying second hand, B-stock and Pre-Loved gear at PMT? Click here to find out more about our range of Pre-Loved Equipment, including 2nd Hand Guitars, Bass, Amps and more.



Looking for an upgrade? Part Exchange is available at all PMT Stores. Find out how the part-ex process works at PMT here.


Click & Collect


You can Click & Collect any items in-stock at your selected PMT store. Items can usually be ready for you to collect within in 2 hours.

click and collect pmt