PMT Live

PMT Live - Connect with an in store expert


Can’t get to a PMT Store? Want some expert advice on the gear that’s right for you? 

With PMT Live you can get the in-store shipping experience from the comfort of your own home, connect with an in-store expert for all the advice and latest product demo’s. 

Live Chat, Text Message and even Video Call with us and we’ll assist you in real time to give you the advice you need.


  1. Click the PMT Live icon found at the bottom right of your screen on any category or product page of the website
  2. Select from the options to get connected to your local in-store expert
  3. Get product recommendations, photos from store, videos and live demo’s straight from the showroom floor
  4. Get sent links to the products you need and buy with confidence

Get the in-store experience and advice from our expert team, just like being in store!

The convenience of shopping online from anywhere, with the experience of our excellent Product Experts.


  • What is PMT Live?
    • PMT Live is the virtual in-store shopping experience that connects you with a local store expert to get a one to one consultation on the gear that’s right for you. If you’re not sure on what’s the right product and need that expert advice, simply connect to PMT Live and chat to one of our friendly product experts who can advise you.

      Through PMT Live our in-store experts can send you links to products that are right for you, send pictures of the gear in-store, and even video call to demo products and get that face-to-face consultative experience. 

  • How do I use PMT Live?

    • Connecting to PMT Live is easy, simply click the PMT Live icon found at the bottom right of the screen on product pages, category pages and store pages to initiate the chat. Select from the options and you’ll be routed directly to your local store expert who will be on hand to help you out.

  • When is PMT Live available?

    • PMT Live is available during normal store opening hours, 7 days a week, Monday - Friday 9:30am - 6pm and Sunday 11am - 5pm. 

       If no one is available to take your enquiry just leave us a message and we’ll get back to you.

  • Is PMT Live available outside the UK?

    • No, PMT Live is currently only available to customers in the UK.

  • Is PMT Live free?

    • Yes! The PMT Live service is absolutely free