Find warranty details for each of the brands at PMT below - for more information, please refer to your product or Contact Us..

*Exceptions apply. Excludes books, DVDs, headphones, microphones, harmonicas, brass and woodwind instruments, and software. If the brand of your product is not listed here, please refer to your product or contact us for more details. Some products require registration in order to validate your warranty. If your product does not ship with a manual and/or warranty information, please use the links below to access the relevant information and to locate a manual online.

  • Warranty Terms & Conditions

    Please find below our Warranties and Liabilities terms. Click here for our full Terms and Conditions.
    • 1. Subject to clause 2 below, we warrant that:
    • 1.1. we are legally entitled to sell the Goods to you;
    • 1.2. the Goods will correspond with the description on the Order;
    • 1.3. the Goods will be of reasonably satisfactory quality and fit for purpose; and
    • 1.4. the Goods be free from material defects for 12 months from the date of supply (or 90 days in the case of used or pre-owned goods), save where we inform you otherwise or if the Goods sold are consumables.
    • 2. We will not be liable in respect of any defect arising from fair wear and tear, wilful damage or negligence by you or persons using the Goods, failure to follow our instructions (whether oral or in writing), or misuse or alteration or repair of the Goods without the our approval. We reserve the right to test any alleged defects to ascertain whether there is a valid warranty claim.
    • 3. In the event of a valid warranty claim being made pursuant to clause 1.4, you shall notify us of the defect in accordance with clause 7.5 and we will either:
    • 3.1. replace the Goods if they are in stock; arrange a repair (if older than 30 calendar days) or
    • 3.2. refund or re-credit you the price; at your option (if within 30 calendar days). Provided that if the claim is made on or after thirty (30) calendar days of dispatch of your Order, we reserve the right to charge you for our reasonable costs for dealing with your claim.
    • 4. Nothing in the Contract seeks to exclude or limit our liability for:
    • 4.1. death or personal injury caused by negligence; or
    • 4.2. a breach of the warranties in clause 1; or
    • 4.3. the implied terms in sections 12 to 14 of the Consumer Rights Act 2015; or
    • 4.4. for anything else which we are not permitted to exclude or limit our liability for under English law
    • 5. Except under clause 4 we will not be liable to you for any indirect, special or consequential damages, howsoever arising (including, but not limited to, loss of profit, goodwill, anticipated savings, business opportunity, data, use of data, third party losses) regardless of the form of action, whether in contract, strict liability or tort (including negligence) and regardless of whether we knew or had reason to know of the possibility of the loss, damage or injury in question.
    • 6. Except under clause 4 our total aggregate liability under each Contract (whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise howsoever arising) shall not exceed the total amount payable to us by you under the Contract.