Here at PMT, we are not just about selling musical instruments and equipment; we're on a mission to enable music lovers to Play Music Today. With over 30 years of experience, we understand the needs of our customers and are dedicated to making the PMT experience truly exceptional. Our commitment is encapsulated in our new Value Promise, a fusion of Price, Services, and Benefits that redefines the reasons to choose PMT for all your musical needs.
Price: Unbeatable Value for Your Investment
1 Competitive Pricing
We believe in providing our customers with the best value for their investment. That's why we continuously compare our prices with our competitors to ensure we offer the highest quality products at the most reasonable prices.
2. Price Matching
Discover a better price elsewhere? No worries. With our Price Matching policy, all you need to do is submit a price match request. Our dedicated team will verify your request and assist you with your order, ensuring you never miss out on a great deal.
3. Trade-In for Credit
Maximise the value of your pre-owned gear by trading it in at any of our 15 UK locations or have it collected. We offer competitive rates for a wide range of brands and products, helping you get the most out of your musical investments.
Service: Your Musical Journey, Guided by Experts
1. Expert Assistance
Our team of PMT experts is available 7 days a week to assist you in finding the right products tailored to your level, taste, and budget. Whether you prefer visiting our stores or making a call, we're here to make your musical dreams a reality.
2. Demo Rooms
Experience our guitar and drum demo rooms, equipped with the latest gear. It's not just a shopping trip; it's an opportunity to try out a wide range of products and gain confidence in your purchase.
3. Aftersales and Technical Support
Got a question or need technical support? Our Aftersales and technical support team is available 7 days a week, both in-store and online. Submit a support request online, give us a call, or visit our Customer Care Portal for FAQs – we've got you covered.
4. Click & Collect
Opt for our convenient Click & Collect service, available at all our UK stores and our Liverpool head office. Skip delivery costs, get your new gear within two hours of ordering online, and enjoy a £10 in-store discount.
Benefits: Elevating Your Musical Experience
1. Backstage Loyalty Club
Unlock a world of benefits with FREE membership to our Backstage loyalty club. Enjoy discounts, exclusive event access, free guitar health checks, competitions, 5% off accessories, exclusive PMT College, backstage content, and early sales access.
2. Flexible Payment Options
At PMT, we understand that everyone's financial situation is unique. Choose from a broad range of payment options, including credit from Trade-In, V12 Finance, and Klarna Buy Now Pay Later, to spread the cost of your new gear.
3. Warranty and Exchange Guarantee
Feel secure with our up to 5-year warranty and a 30-day exchange guarantee*. If you're not 100% satisfied with your purchase, we've got you covered. Learn more about our PMT warranty.
In conclusion, the PMT Value Promise is more than a commitment – it's a guarantee that your musical journey with us will be filled with unbeatable value, expert guidance, and exclusive benefits. Choose PMT and let's Play Music Today!