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Returns at PMT

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Online Returns

If you and your new item aren’t getting along, you have 14 days from when you receive the goods to contact our PMT experts either by phone or email to return your item*.

After you’ve spoken to PMT, we have another 14 days to receive the goods from you. Your item MUST be in brand new, mint condition with full packaging intact, otherwise we may have to charge you a restocking fee.

If your item is unwanted and you would like us to arrange a collection from our couriers there will be a £12 collection per box and (possible) re-stocking fee. If there is a direct alternative or equivalent you'd like instead, just let our experts know and they can help arrange it.

Refunds can take up to 72 hours to process once we have received your item back and depending on your payment type.

For more information visit our T&Cs .

 

In-Store Returns

If you have purchased something in-store and want to return it back to the shop, the PMT crew can offer you a refund if you return your item within 14 Days from purchase date and with 100% perfect packaging.*

At the company’s discretion, an exchange may be permitted within 30 days of you receiving the goods. The item being returned must be in "as new" condition and we reserve the right to charge a Re-Stocking fee if the external or internal packaging is missing, partially missing or damaged.

Your statutory rights are not affected.

Tubes and Valves within amplifiers are covered within 90 days of purchase. Speak to our guitar experts or returns department for advice on any issues with your amp and we'll be happy to help identify the fault.

 

Warranty

It's fair to say the majority of the staff here are musicians or ex-rock gods, so we know things go wrong from time to time with your gear, and usually right before your gig! It's rare, but it happens.

But never fear: with a minimum of 2 years warranty across all products, and up to 5 years (depending on the individual manufacturer's warranty) we will ensure we repair or replace your product for you with minimum hassle and keep you up to date on the progress.

Even if anything goes wrong outside of the warranty period, don't panic! Manufacturers often have helpful, dedicated technical support teams to help, as well as our own staff that will do what they can to fix the fault remotely or advise on timescales and/or a cost of repair.

For more information on Cancellation/Unwanted Items, please see Section 4 of our Terms and Conditions here.

Please note extended warranties can rely on you registering your goods direct with the manufacturer after purchase.

*Excludes books, DVDs, headphones, microphones, harmonicas, brass and woodwind instruments and software. Basically, if you can copy it, stick it in your ears, up your nose or spit in it, then we can’t take it back! We also cannot return any bespoke ordered items.

EXTENDED CHRISTMAS EXCHANGE PERIOD

During Lockdown 2.0 and as we approach the festive season, we understand that for many customers buying the perfect gift for themselves or someone special can be a bit of a stress and you want to get it right.

To that, we’ve introduced an Extended Exchange period for orders placed between Tuesday, 1st December and Thursday, 24th December, allowing you to exchange for another product up to the 31st January 2021.

To be eligible for the Extended Exchange;

  • Items must be purchased between 00:00 on Tuesday, 1st December 2020 and 23:59 on the 24th December 2020.
  • Items must be in their original and unopened packaging.

Eligible orders can be exchanged until 23:59 on Sunday, 31st January 2021

Exclusions

There are some exclusions from the Extended Exchange, as follows;

  • Special/Custom Orders - Any order that is custom or has been personalised
  • Products with Hygiene Seals - Products with a mouthpiece or earpiece where the hygienic seal has been broken or separated e.g. Microphones or Headphones
  • Software & Media - Any software or media that has been opened or registered via physical or digital means.

For more information on PMT Christmas opening times and more, please head to our Christmas page.