Went into Norwich branch to purchase a Roland JD Xi. Had already done my research on product and checked prices online. I wanted to purchase locally. I already knew this product was cheaper elsewhere. Was dealt with by assistant called Jim. Was able to discount the product for me as told seen cheaper. No forced sale or anything. Unfortunately product not in stock other than display demo model. He ordered a new one in for me which arrived within two days !! Very happy with product and customer service recurved. A great shop with lots of choice.