Click & Collect Service now available at PMT stores


COVID-19 Service Update - Click & Collect Service available at all PMT stores

click and collect pmt

All PMT stores will now be open to provide a Click & Collect service for orders taken online.

To facilitate a safe Click & Collect service, we have put special measures in place to protect both our colleagues and customers.

  • All 15 PMT stores are now open, but we ask that all customers respect our strict Social Distancing measures when outside and inside of the store / collection point.
  • You will be asked to use the provided hand sanitiser at point of entry and again at exit of the collection point.
  • You must bring proof of your Click & Collect order which will be checked at the collection point.
  • Payments for click and collect items are made online at checkout stage.
  • Card Payments Only for In-Store Purchases made separately of your Click & Collect order
  • Items are usually ready to collect within 1 hour from receiving your click & collect order confirmation - Collecting items same-day may on occasion be subject to delays against confirmed collection times.
  • We will hold any item that has been reserved until the end of the next working day (including Saturday and Sunday).

Click & Collect Store Opening Hours

Click & Collect store opening hours are:

  • Monday to Saturday 9.30am-6pm
  • Sunday 11am-5pm

Please note PMT London hours differ.

  • *Monday - Wednesday: 11am - 7pm
  • Thursday: 11am - 8pm
  • Friday: 11am - 7pm
  • Saturday: 9:30am - 6pm
  • Sunday: 11am - 5pm

Can I still shop online at PMT?

Yes, you can still access the UK's largest stock holding by shopping online 24/7 at

Is PMT still shipping orders?

Yes! Rest assured that home delivery remains possible for online orders.

We use DPD to ship orders, who are currently operating a non-contact service.

Please note, due to high call volumes and current flexible working processes put in place for our staff safety due to COVID-19 restrictions, we are experiencing unprecedented delays, with both our own orders, and in some cases with our suppliers - currently we expect a minimum 72-hour delay in both customer service and order dispatch.

Want to contact us? No problem.

You can contact us via the ‘Contact Us’ page here or alternatively email

Our phone lines are currently limited due to staff resource so we encourage you to contact us once via email and we will respond as soon as possible in chronological order.

What Covid Secure measures are you taking in store?

pmt covid secure

I'm bored!

We've got you covered! You can also check out our YouTube channel packed with a huge amount of resources for musicians.

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We appreciate your patience at this difficult time.

Please note

We are unable to respond to order enquiries on this page.

Due to the ongoing lockdown & our teams working remotely, we ask you to please contact us via email on We're currently experiencing an extremely high volume of enquiries & we'll get back to you as soon as we can. We anticipate this to be within 3 working days. Rest assured we're doing everything we can to ensure your order is dispatched as quickly as possible.

We're very sorry for the inconvenience.

Best regards.

5 Comments on “Click & Collect Service now available at PMT stores”

  • Ian Mair

    I have recently bought an acoustic guitar, not from PMT, and have found the action to be too high. Do you know yet when your Portsmouth store may be open to carry out some adjustment work along with some new strings?

    • Lee Glynn

      Hi, please contact the store for information on this.

  • Steven Webb


    I’ve read the covid update and I’m unsure whether I’ll be able to bring my guitar by for repair. The headstock has broken off the neck and is in desperate need of repair.



    • Lee Glynn

      Hi Steven, if you contact your local store, they will be able to advise.

  • Ian

    Made up that PMT are getting on with it. Don't care about golf or fishing let's get the important stuff back - guitars /bass /drums /music!! Hopefully see you all again soon

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